Return & Refund Policy

Return & Refund Policy of Oriyamart

1. Eligibility for Returns

We want you to be satisfied with your purchase! You can return items under the following conditions:

  • The return request is made within 7 days of delivery.
  • The item is unused, undamaged, and in its original packaging with tags intact.
  • The product is not in the non-returnable category (see Section 5).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@oriyamart.com or call +91 76068 06183 with your order details.
  2. Provide Proof: Share images/videos of the item if it is damaged, defective, or incorrect.
  3. Approval & Pickup: Once approved, we will arrange a return pickup or ask you to ship the item to our return address.
  4. Return Confirmation: After receiving and inspecting the item, we will process your refund or replacement.

3. Refund Policy

Once the return is approved, refunds will be processed within 7 business days:

  • For Prepaid Orders: Refunds will be credited to the original payment method.
  • For COD Orders: Refunds will be issued via bank transfer or store credit.
  • Shipping Fees: Original shipping fees are non-refundable, except in cases of wrong/damaged products.

4. Replacement & Exchange

  • If you receive a defective or wrong product, we offer a free replacement (subject to stock availability).
  • If you prefer a different product, you may request an exchange (price differences may apply).

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food items).
  • Personalized or customized products.
  • Intimate or hygiene-related items (e.g., undergarments, beauty products).
  • Digital downloads or gift cards.

6. Order Cancellation

  • Orders can be canceled before shipment for a full refund.
  • Once shipped, the return policy applies.

7. Contact Us

For any return or refund inquiries, reach out to us at:

Oriyamart

Address : Bideipurpal, Basudebpur, 756125 Bhadrak Odisha, India
Email : support@oriyamart.com
Call : +91 76068 06183
Customer Care Timings : 10:00 AM To 6:00 PM